Legal

Privacy Policy

Last Updated: 28 June 2025  ·  Effective Date: 28 June 2025

Fusee Atelier ("we", "us", "our") operates a watch and clock repair workshop at 43 Jalan Kota Laksamana 4, 75200 Melaka, Malaysia. This Privacy Policy describes how we collect, use, and protect personal data provided to us through our website and in the course of workshop services. We handle personal data in accordance with the Personal Data Protection Act 2010 (PDPA) of Malaysia.

1. Data We Collect

When you contact us through the website enquiry form, we collect the following:

• Full name
• Email address
• Telephone number (if provided)
• Description of the piece and the enquiry (if provided)

When you bring a piece to the workshop, we record the piece description, agreed programme, and service notes in a paper register held at the workshop. We also collect usage data through cookies when you visit our website — see Section 5 for details.

The legal basis for processing personal data submitted via the enquiry form is your consent (by submitting the form). Data recorded in connection with a workshop service is processed under the performance of a service agreement.

2. How We Use Your Data

• To respond to your enquiry and advise on applicable programmes
• To schedule intake appointments and communicate during the service
• To maintain a paper service record associated with the piece
• To notify you of completion and arrange collection
• To analyse anonymised website usage for site improvement purposes

We do not use your data for unsolicited marketing, and we do not sell or rent personal data to any third party. If you provide your email address, we may use it to follow up on an open enquiry, but not for any other purpose without your separate agreement.

3. Data Sharing

We do not share personal data with third parties except in the following circumstances:

• Where required by Malaysian law or a court order
• Where you have given explicit consent for a specific purpose
• To web analytics providers (anonymised data only, see Section 5)

4. Data Retention

Enquiry data is retained for 12 months from the date of submission, or until the enquiry is resolved, whichever is sooner. Workshop service records are held for 7 years from the date of service, as required for business accounting purposes under Malaysian law. Paper records held at the workshop are stored in a locked register not accessible to the public.

5. Cookies and Website Analytics

Our website uses cookies to store your preferences (such as cookie consent choices) and, if you consent, to collect anonymised usage data for website improvement. We use the following categories of cookies:

• Essential cookies: required for the site to function; cannot be disabled
• Analytics cookies: collect anonymised usage data; only set with your consent
• Preference cookies: remember your consent choice; only set with your consent

You can manage cookie preferences at any time via our Cookie Policy page.

6. Data Protection Measures

• Website contact form data is transmitted over HTTPS
• Digital records are held on password-protected systems not connected to public networks
• Paper records are held in a locked register at the workshop premises
• Access to personal data is limited to workshop staff involved in the relevant service
• In the event of a data breach affecting your personal data, we will notify affected individuals within 72 hours where practicable

7. Your Rights Under Malaysian PDPA

Under the Personal Data Protection Act 2010, you have the right to:

• Access personal data we hold about you
• Request correction of inaccurate data
• Withdraw consent at any time (withdrawal does not affect lawfulness of prior processing)
• Object to processing for direct marketing
• Lodge a complaint with the Department of Personal Data Protection Malaysia (JPDP)

To exercise any of these rights, contact us at [email protected]. We will respond within 21 days.

8. Third-Party Links

Our website may contain links to external sites. We are not responsible for the privacy practices of those sites and recommend reviewing their policies separately.

9. Children's Privacy

Our services are directed at individuals aged 18 and over. We do not knowingly collect personal data from persons under 18. If you believe we hold data relating to a minor, contact us and we will delete it promptly.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with a revised Last Updated date. Continued use of the website after a change constitutes acceptance of the revised policy.

11. Contact